This is a sign of age, right? Forgetfulness happens...
Anyway, I am looking for ways to save money and one of the things I cringe over every single month is our Comcast bill. I have been with Comcast for seven years now. I've had the same cable service the entire time - I get the expanded basic, just 1-71 and some random 3-digit channels that we never ever use. Of the ~80 channels we have, we probably really only watch 15 of them. That's 19% of the channels that I actually have access to. I don't have any extra movie channels, nothing special. I do have a DVR, as I never want to be a slave to the tv guide and I really can't tolerate commericals.
For the 15 channels we watch, my bill has progressively been growing, to the point where I'm currently paying a bit over $70. Our dvr has been pretty sad in the last 4 months or so...we only have a handful of shows we watch. So even with our measly 15 channels, we only watch about 12 shows, and two of those we would be fine giving up. The big thing though-in the times when we've actually missed a show - our DVR refuses to record House unless we manually tell it to each week - we just watch it online. And I recently realized that every show I watch is actually available online. Maybe not on the same night, or even the same week, but at some point, you can watch every show online. Andrew watches Community online every week. His laptop screen is huge - he just sets it in front of him. There's typically one short commercial break in the middle of the online shows.
I've recently been looking into some special device that lets you broadcast your computer screen directly to your tv-love it.
And so I called Comcast to tell them to
Yesterday when I called, I got someone a bit more human and he had the same persistent nature in trying to convince me to stay, but this man made it a more pleasant call with a good ole round of bargaining.
I need to keep my Internet service. The comcast website says you can get Internet for 29.99 for six months. Thank you - I'll take it! But no, apparently only NEW customers get that. My rate - as a loyal customer of Comcast, was going to be 69.99 for just Internet service. My thinking was-whatever, I'll cancel today and come in as a new customer next week, but that plan was foiled - you are only a "new" customer if you haven't been with them for six months.
But Mr. Pleasant said that he can give me a good rate of Internet and basic cable for $52.99.
Hey...remember when I said I don't want cable?
He went on at length about what a good deal this was and how it's a good deal for me, because I'll get to keep the basic 30 channels of cable (only 8 of which I would ever look at).
I repeated to him - I don't want any tv channels and I think I can get a "new customer" rate from somewhere else that will be more beneficial to my pocketbook.
Hey...remember when I said I don't want cable? Yeah, we had been on the phone for 18 minutes at this point and he still hadn't understood this.
Mr. Pleasant continues to talk about how they have the faster Internet speeds and if I switch, I'll have to pay their competitors set up fees and over time it won't be any better deal than what I have, and I'll have to have a break in service, etc.
I remind him again that it's worth it to me to save $10 a month and leave his company that does not value loyalty and obviously doesn't care if they keep their customers happy.
Mr. Pleasant takes a quiet moment of reflection, so quiet that I actually think he's hung up on me. And then he tells me that the lowest deal he can give me is this:
$44.99 for Internet and modem fees, and he'll bump me up to the next download speed or something that I really didn't care about or understand.So my Internet is $44.99, which is reasonable and actually is $3.00 less than I have been paying. And my cable will be 93cents, and I can cancel it after six months (or repeat this conversation).
$10.93 for cable
And add a credit of $10 towards the cable for six months.
With two telephone calls, investing about 40 minutes of my life, I have saved myself $70 a month. I will miss my DVR, but I welcome that $70 back into my life.
Eff you Comcast, with your overpriced and unnecessary fees and no-loyalty-having-business model.
**On the other hand, I do appreciate that Comcast values giving back to the community and encourages voluteerism nation-wide with all their employees. I just wish they would value loyalty in their customer base!